Corporate Mobile Banking

There is no additional application required to use the "Global eBanking+" app. If your company is a member of Bank SinoPac Global eBanking, you can log in with your Internet Banking User ID/User ID/Password and access app services according to the authority of the Authorization Center. If your company is not yet a Bank SinoPac Global eBanking member, please contact your sales coordinator or visit our branches to apply.

You will need to enter your "Internet Banking User ID," "User ID" and "Login Password" when login to "Global eBanking+."

(1) "Internet Banking User ID:" It is the business registration number (or Company Tax ID Number). For corporate conglomerate customers, please enter XID+ business registration number (or Company Tax ID Number).

(2) "User ID:" The user ID of a single user/authorized administrator/authorized supervisor is the User ID as filled on the application form; the user ID of a general user is a set of 6-13 digits created by the authorized administrator on the Global eBanking website.

(3) "Login Password:" Once your User ID is created, the system will send a default password to the user’s email address. You can use the default password to login and then set your own 6-20 digit password, which must be an alphabetic and numeric mixed password. The login password must not be the same as the "Internet Banking User ID" and "User ID."

Depending on the authorized role, the way to retrieve the user ID or login password is as follows:

(1) General users: If you forget your user ID, you can contact your authorized administrator; if you forget your login password, you can ask your authorized administrator to reset it.

(2) Authorized administrator or authorized supervisor: If the authorized administrator or authorized supervisor forgets the User ID, please contact the customer service staff of Bank SinoPac in each region and after verifying the information is correct, the customer service staff will inform you of your User ID. If you forget your password, please fill in the "Global eBanking Login Information/Certificate Carrier Change Application Form" and apply for password reset with our customer service staff in each respective region. The above application form can be downloaded from the Global eBanking homepage via Menu -> Downloads.

The "Global eBanking+" push notification service requires device binding. To receive push notifications on your mobile phone, you can confirm the following steps:

(1) Go to the "Settings" function in your mobile phone to check whether or not notifications are allowed for the "Global eBanking+" app.

(2) Go to the "Push notifications" function in "Global eBanking+" app and check if push notifications are enabled.

To protect your account security and avoid the risk of data leakage, "Global eBanking+" does not support running in "emulators/parallel software." If you use such software, you may experience app crashes or failure to launch app.
Examples of parallel software are as follows:

"Huawei phone with built-in multi-user mode:" We suggest you return to the real owner's identity profile and then use the app.

"Samsung phone with built-in security folder:" We suggest that you move the app out of the folder before use.

Please refer to the following settings:
(1)If there is no approval process or if it is a two-tiered process, you need to go to "Approval Process Management" to adjust it to a three-tier or higher approval process.
(2)The authorized manager should go to the "User Management" function and select the option for company executives to enable the mobile approval setting.
(3)Transactions must be verified with an electronic certificate at the front checkpoint (such as review) before the company executive can use mobile approval (graphic password, biometric recognition).
If you have any questions or concerns regarding these settings, please contact our customer service center or your sales coordinator.