Dear Customer
To strengthen our Anti-Money Laundering (AML) controls and enhance account transaction security, starting from August 19, 2026, our bank will implement the User Identity Verification procedure for authorized transaction approvers on Global eBanking. The details are as follows:
1. Applicable Regions: The User Identity Verification procedure applies to all regions where Global eBanking provides services (e.g., Taiwan, Hong Kong, Macau and Vietnam).
2. Applicable Membership: Single Corporation and Cross-Region or Group-Parent Corporation.
3. Applicable Corporate Users: The authorized transaction approvers who use OTP、electronic certificates or mobile authentication. If user identity verification is not completed within the deadlines for each region, the personnel will not be able to approve transactions on Global eBanking.
(For accounts located in Hong Kong or Macau: users who have previously submitted the required documents for authorized persons in Hong Kong/Macau in accordance with local regulations are deemed to have completed the “User Identity Verification” requirement and do not need to repeat the verification process.)
4. Operational Process: For users who need to complete identity verification, this can be done via paper application or online submission:
A. Paper Application: Please fill out the Global eBanking User Identity Verification Form for each region according to your account location and attach supporting documents, then submit them to your bank relationship officer.
B. Online Submission: Please log in to Global eBanking, go to “Management Settings” > “User Settings” > “User Identity Verification” to fill in your personal information, and upload supporting documents such as a copy of an ID card or passport in accordance with the requirements for each region.
5. Transaction Approval Guidelines:
A. Account Locations: Hong Kong and Macau:
Transactions will be handled in accordance with customer due diligence requirements under Hong Kong’s “Anti-Money Laundering and Counter-Terrorist Financing Ordinance” and “Guideline on Anti-Money Laundering and Counter-Financing of Terrorism (For Authorized Institutions)”, as well as Macau’s “Anti-Money Laundering and Combating the Financing of Terrorism Guideline.” After customers apply for Global eBanking, identity verification must be completed before transaction approval can be carried out.
B. Account Locations: Taiwan and Vietnam:
Transaction approvers must complete user identity verification by May 31, 2027. Those who fail to complete identity verification by the deadline will no longer be able to approve transactions. Starting from June 1, 2027, after customers apply for Global eBanking, identity verification must be completed before transaction approval can be carried out.
6. Supporting Documents: The types of identity supporting documents required may vary by region. Please provide the relevant documents for verification according to the instructions in the paper form or on the system screens.
If you have any questions, please contact your account representative or the branch where your account is located. Our bank will also assist you in completing user identity verification. We apologize for any inconvenience caused. If you need assistance, please contact us:
Taiwan: 886-2-21911005、0800-588-800
Hong Kong: 852-2907-6968
Macau: 853-2871-5138
Vietnam: 84-28-3822-0566