Dear Customer,
To prevent fraudulent activities and in response to the Hong Kong Monetary Authority's "TM-E-1 Risk Management of E-banking" regulation, which requires banks to request customers to provide an additional confirmation for customer transactions, the transaction approval process on the Global eBanking must ensure that editing and release are handled by different personnel. If a company has only one Internet banking user, it is essential to be aware of the risks associated with one Iinternet banking user completing the entire transaction process.
To comply with the regulations, starting immediately, single-user members in the Hong Kong region must acknowledge the risks of using a single-user account and complete the "Global eBanking Single User Risk Acknowledgment Statement".(hereinafter referred to as “The statement”) Please contact your account manager or branch to obtain and submit “The statement”.
If you are not a single-user member but meet the following criteria, please complete the relevant settings on the Global eBanking by Tuesday, May 13, 2025, to ensure that all transactions undergo the approval process and receive additional confirmation from different personnel.
- Multi-user members of Global eBanking Hong Kong Single Corporation members.
- Global eBanking Hong Kong Cross-Region or Group Parent Corporation members.
- Global eBanking Taiwan, Macau, and Vietnam Cross-Region or Group Parent Corporation members with subsidiary accounts located in " Hong Kong ".
Please follow the steps below to complete the settings:
- Navigate to Management Settings > Authorization Center > User Management to confirm that more than one user is set up.
- Navigate to Management Settings > Authorization Center > Approval Management to confirm that the approval process applied to transactions is selected "Yes" in the " A case cannot be edited and audited/approved by the same person " field.
- Navigate to Management Settings > Authorization Center > Approval Process Settings to confirm that the transaction functions have applied the approval process.
*Transaction functions include: single payment, batch payment, scheduled payment cancellation, batch payroll payment, scheduled payroll cancellation, payroll project code upload, frequently used accounts, open term deposit, term deposit status inquiry.
For any inquiries, please call our corporate customer service lines:
Taiwan: (02)2191-1005
Macau: 853-2871-5138
Hong Kong: 852-2907-6968
Vietnam: 84-28-3822-0566
We sincerely apologize for any inconvenience caused and appreciate your understanding.