Dear Customer,
To prevent fraudulent activities and in response to the Hong Kong Monetary Authority's "TM-E-1 Risk Management of E-banking" regulation, which requires banks to request customers to provide an additional confirmation for customer transactions. If a company has only one Internet banking user, it is essential to be aware of the risks associated with one Internet banking user completing the entire transaction process.
To comply with the regulations, starting from March 13, 2025, single-user members in the Hong Kong region must acknowledge the risks of using a single-user account and complete the "Global eBanking Single User Risk Acknowledgment Statement"(hereinafter referred to as “The statement”). Please contact your account manager or branch to obtain and submit “The statement”. If your company cannot provide “The statement”, we will suspend your company's transaction privileges on the Global eBanking on Monday, June 2, 2025, in accordance with Article 16, Sections 4 of the "Global eBanking Services Agreement."
For any inquiries, please call our corporate customer service lines:
Taiwan: (02)2191-1005
Macau: 853-2871-5138
Hong Kong: 852-2907-6968
Vietnam: 84-28-3822-0566
We are dedicated to providing excellent service, and we sincerely apologize and appreciate your understanding of any inconvenience.
Bank SinoPac