Dear Valued Customer,

To comply with the relevant operational requirements of Bank of China (Hong Kong), effective from 27 October 2026 (inclusive), when submitting an outward RMB remittance through Global e-Banking to destinations outside Hong Kong (including Mainland China), customers must provide the beneficiary's complete address information, including:

• Street Address
• Town/City
• Country/Region

Transactions with incomplete beneficiary address information will not be accepted.

If you have scheduled any cross-border RMB remittance transactions with a payment date on or after 27 October 2026, please review the existing scheduled transaction details as soon as possible to ensure that the beneficiary's address information has been fully provided.

If any required address information is missing, please cancel the original scheduled transaction on or before 27 October 2026 and submit a new remittance instruction with complete beneficiary address details to avoid any disruption on your future transactions.

The scheduled transactions that are not updated accordingly will not be processed when they are due for execution, and you will need to submit a new remittance instruction.

Should you have any questions, please contact our Customer Service Hotline at (852) 2907-6968. We apologize for any inconvenience caused and appreciate your understanding and cooperation.

Bank SinoPac, acting through its Hong Kong Branch

(incorporated in Taiwan with limited liability)